Rutland Skates are proudly in association with Skaters Club Ltd


Locate your local Skaters Club Centre and enjoy a Fantastic fun filled Roller Skating Session

for all ages suitable for absolute beginners to advance skaters.

www.skatersclub.org.uk 

Help

Rutland Skates Account:

By creating an account with Rutland Skates you will be able to shop faster, earn Reward points, be up to date on an order\'s status, and keep track of the orders you have previously made. Customers can also keep a track of your loyalty reward points through the Rutland Skates account online.

If you haven’t set up a Rutland Skates account already then your points won’t accumulate or be saved so you would be losing out on great deals and offers, but you can do this by going here: www.rutlandskates.co.uk and selecting the CREATE AN ACCOUNT  tab at the top of the page.

If you also have several accounts with us but on different email addresses we are able to link the loyalty points that you have gathered, or can gather, together for you.  Just give us a call on 07948 657 764 and let us know your email addresses for the accounts then our helpful staff can do this for you.

How do I make a purchase on the website?

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'VIEW CART' for a change to check your order and to add any voucher codes you may have to refresh the total amount due. Once completed click on 'CHECKOUT' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payment or payments by PayPal. (No PayPal account needed)

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

By purchasing from us you agree for us to contact you with offers and promotions

Loyalty Reward Points:

? Our loyalty reward points scheme allows customers that have accounts with us to place orders and gain discounts off future orders by spending their loyalty points through our site.

The Way it Works:

? For every pound you spend with Rutland Skates you will receive a loyalty point (these are generally rounded up to the nearest pound) and each loyalty point is equivalent to 3p (GBP). So, if you were to spend £150 with us you would receive 150 loyalty points which equates to £4.50 of discount off any future order.

? Every time you spend with us your points will accumulate and you don’t have to spend them per order as they will mount up each time you spend.

? You can also spend a fraction of your loyalty points rather than all of them at once if you wanted to get a small discount off an order i.e. equivalent to postage.

? When you wish to spend points from your account you can input the desired amount of money to take off rather than the amount of points to use, this way it makes it easier for you to keep track of what you’re spending.

? Unfortunately only Loyalty points can be spent when you place an order through the site and not over the phone due to the Data Protection Act 1998, however when you place orders over the phone you’re still gaining points and we can let you know how many you’ve earned on your order.

Returns and Refunds

When you return an item to us for a refund or request a refund on an order or item we will deduct the loyalty points from you

In the unfortunate event that you have received an item you believe to be faulty please check the following before returning your goods.

If there is a manual please check this thoroughly to ensure the correct operation of the product.

If the fault persists please email sales@rutlandskates.co.uk  with a description of the fault and your order number. If you could also attach a photo of the area this could help speed up the process a great deal.  Alternatively please call to discuss this with our Customer Service Team on 07905 318 350. Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 24 working hours.

If the product has been used we are obliged NOT to repair or replace the item. A refund will only be processed in exceptional circumstances.

FREE UK Delivery

On orders over £20 on Rutland Skates

FREE Home UK Delivery

Rutland Skates offers FREE Home UK Delivery on orders over £40 through our courier service. All orders are Tracked and will require Signature on arrival. 98% of orders Dispatched same day (1 working day at most) Estimated delivery time is 2-4 working days. Contact us for more info or if you require any additional services or information.

Collection Available

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Collection Available

We offer FREE Collection at your local Skaters Club Centre

FREE Collection Available

Rutland Skates can now offer FREE Collection on all products available on our website sent direct to your local Skaters Club Centre. 

Simply select 'Pick up' and choose your local Skaters Club Centre at the Delivery option. Below are the Skaters Club's Centres and Collection Times:

Skaters Club RUTLAND - 6.45pm-8.15 EVERY FRIDAY

Skaters Club STAMFORD - 3pm-5.30pm EVERY SUNDAY

Skaters Club LEICESTER - 6.45pm-9.45pm EVERY SATURDAY

Skaters Club REDDITCH - 6.30pm-8pm EVERY SATURDAY

Skaters Club SHREWSBURY - 6.30pm-8pm EVERY SATURDAY

Skaters Club CHELTENHAM - 4.15pm-5.45pm EVERY SUNDAY

Skaters Club CHEADLE - 5pm-8pm EVERY SATURDAY

Skaters Club GLOUCESTER - 6.20pm-7.50pm EVERY FRIDAY

Skaters Club THORNS - 2.15pm-3.45pm EVERY SUNDAY

100% Satisfaction

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100% Satisfaction

We our proud of our 100% Customer Satisfaction

100% Customer Satisfaction

Rutland Skates believes in providing its customers with the highest quality of products and services and backs them with our 100% Customer Satisfaction Guarantee.

Our LIVE Online Customer Service & Sales team are available EVERYDAY 9am-10pm via our website with an alternative helpline/textline on 07905 318 350 available 24/7. Emails via our contact form or sent direct to sales@rutlandskates.co.uk will also be replied within 8 hours.

Price Match Promise

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Price Match Promise

We offer our customers the best price on any product

 

Price Match Promise

We’re passionate about offering our customers the best possible price on any product. We try to be as competitive as possible but, if you do manage to find a product for less somewhere else, we’ll always try to match the price if not Better It!

How to achieve a price match 

You’ll need the competitors website address available which clearly states the price and are based in the UK , then contact our sales team on 07905 318 350 so our sales team can verify the match and will process your order within 24 hours.

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FREE UK Delivery

On all orders over £20

Rutland Skates offers FREE Home UK Delivery on all orders over £20 through our courier service. All orders are Tracked and will require Signature on arrival. 98% of orders Dispatched same day (1 working day at most) Estimated delivery time is 2-4 working days. Contact us for more info or if you require any additional services.

We also offer:

FREE Collection Available

Rutland Skates can now offer FREE Collection on all products available on our website sent direct to your local Skaters Club Centre. 

Simply select your desired Skaters Club Centre for Collection at checking out:

100% Satisfaction

×

100% Satisfaction

We our proud of our 100% Customer Service

100% CUSTOMER SATISFACTION

Rutland Skates believes in providing its customers with the highest quality of products and services and backs them with our 100% Customer Satisfaction Guarantee.

Our LIVE Online Customer Service & Sales team are available EVERYDAY 9am-10pm via our website with an alternative helpline/textline on 07948 657 764 available 24/7. Emails via our contact form or sent direct to sales@rutlandskates.co.uk will also be replied within 8 hours.

Price Match Promise

×

Price Match Promise

Price Match Promise

We’re passionate about offering our customers the best possible price on any product. We try to be as competitive as possible but, if you do manage to find a product for less somewhere else, we’ll always try to match the price if not Better It!

How to achieve a price match 
You’ll need the competitors website address available which clearly states the price and are based in the UK, then contact our sales team on 07948 657 764 so our sales team can verify the match and will process your order within 24 hours.

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